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GRIEVANCE REDRESSAL POLICY
At MARTIQ E-Commerce (OPC) Private Limited, we are committed to ensuring a transparent, fair, and responsive grievance redressal mechanism for all our customers. We value customer trust and strive to resolve complaints and concerns in a timely and efficient manner. This Grievance Redressal Policy outlines the procedure for addressing complaints related to products, services, payments, deliveries, refunds, account issues, or any other matter concerning your use of martiq.in.
If you have any grievance regarding your order, transaction, product quality, refund request, shipping delay, or any service-related concern, you are encouraged to contact us through our official support channels. To help us process your complaint efficiently, you should provide relevant details such as your full name, registered email address, contact number, order number, and a clear description of the issue along with any supporting documents or images, if applicable.
Upon receiving your complaint, our support team will acknowledge your grievance within a reasonable timeframe. We aim to review and respond to all genuine complaints within 3 to 7 business days. Certain cases that require coordination with third-party service providers such as payment gateways or logistics partners may take additional time. We will keep you informed about the progress and resolution status of your complaint.
We are committed to resolving grievances fairly and in accordance with applicable laws. If a complaint is found to be valid, appropriate corrective action will be taken, which may include replacement of product, refund processing, clarification of service details, or other suitable remedies depending on the situation.
Customers are expected to provide accurate and truthful information while raising grievances. MARTIQ E-Commerce (OPC) Private Limited reserves the right to decline or close complaints that are found to be misleading, fraudulent, abusive, or unrelated to our services.
If you are not satisfied with the resolution provided, you may escalate the matter by contacting our designated grievance officer at the details mentioned below. We are committed to continuous improvement and appreciate your feedback in helping us enhance our services.
