REFUND AND RETURN POLICY
 

At MARTIQ E-Commerce (OPC) Private Limited, customer satisfaction is important to us. We strive to ensure that every product delivered through martiq.in meets quality standards and matches the description provided on our website. However, if you are not fully satisfied with your purchase, this Refund and Return Policy outlines the conditions under which returns, refunds, and exchanges may be processed.

Return Eligibility

Products purchased from martiq.in may be eligible for return if they are received in a damaged condition, are defective, or are materially different from the description provided on the website at the time of purchase. To qualify for a return, you must notify us within seven days from the date of delivery unless a different return period is specifically mentioned for a particular product. Requests submitted after the applicable return window may not be accepted.

To be eligible for return, the product must be unused, unwashed, and in its original condition with all original packaging, tags, labels, invoices, and accessories intact. We reserve the right to reject returns if the product shows signs of use, damage caused by the customer, or missing components.

Return Process

If you wish to initiate a return, you must contact our customer support team by providing your order number, details of the product, and a clear description of the issue. In certain cases, we may request supporting photographs or additional information to verify the claim. Once your request is reviewed and approved, we will provide you with detailed instructions regarding the return procedure.

Depending on your location and the nature of the issue, we may arrange a pickup through our logistics partner or request that you ship the item back to our designated return address. Returned products will undergo inspection upon receipt to confirm eligibility. Approval of refunds or exchanges is subject to successful inspection and compliance with our return conditions.

Refund Method and Processing Time

Once your returned product is received and inspected, and your refund request is approved, the refund will be initiated to the original payment method used at the time of purchase. Refund processing times typically range between seven to fifteen business days, depending on your bank or payment service provider. Please note that while we initiate the refund promptly after approval, the time taken for the amount to reflect in your account may vary based on banking processes beyond our control.

In cases where payment was made through cash on delivery, refunds may be processed via bank transfer or another suitable method after collecting the necessary banking details from you.

Non Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons. These may include but are not limited to personal care items, hygiene sensitive products, undergarments, perishable goods, customized items, gift cards, or products sold under clearance or final sale categories. Any product specifically marked as non returnable on the product page will not be eligible for refund or exchange unless it is defective or damaged upon arrival.

Shipping Charges for Returns

If a return is approved due to our error, such as receiving a damaged, defective, or incorrect item, we will bear the cost of return shipping. However, if the return is initiated for reasons other than product defect or error on our part, return shipping charges may be the responsibility of the customer. Original shipping charges paid at the time of purchase, if any, are generally non refundable unless the return is due to our mistake.

Exchange Requests

We may offer exchanges for eligible products subject to stock availability. If you request an exchange for a different size, color, or variant, we will process it after receiving and inspecting the returned item. In cases where the requested replacement product is unavailable, we may offer a refund instead. Exchange processing times may vary depending on inventory levels and delivery location.

Cancellation Before Dispatch

If you wish to cancel your order, you may do so before it has been dispatched. Once an order is shipped, cancellation may no longer be possible and the standard return process will apply. Refunds for canceled orders will be processed to the original payment method within a reasonable timeframe.

Right to Refuse Returns

MARTIQ E-Commerce (OPC) Private Limited reserves the right to refuse returns or refunds if the request does not comply with this policy or if fraudulent activity is suspected. We may also limit or deny returns in cases of repeated or excessive return behavior.

Changes to Refund Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Continued use of martiq.in after such updates constitutes your acceptance of the revised policy.