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CANCELLATION POLICY
At MARTIQ E-Commerce (OPC) Private Limited, we understand that you may occasionally need to cancel an order. This Cancellation Policy explains the conditions under which orders placed on martiq.in may be canceled and how refunds will be handled in such situations.
You may request cancellation of your order before it has been dispatched from our warehouse. Once an order is placed, it enters our processing system for verification, packaging, and shipment preparation. If you wish to cancel, you must contact our customer support team as soon as possible with your order details. Cancellation requests received before dispatch will generally be accepted and processed accordingly.
If your order has already been dispatched at the time of your cancellation request, cancellation may no longer be possible. In such cases, you may refuse to accept the delivery or initiate a return after receiving the product, subject to our Refund and Return Policy. Any applicable return shipping charges may apply depending on the circumstances.
Upon successful cancellation of an order prior to dispatch, any amount paid will be refunded to the original payment method used at the time of purchase. Refund processing timelines typically range from 7 to 15 business days, depending on your bank or payment service provider. While we initiate refunds promptly after approval, we are not responsible for delays caused by banking institutions or payment gateways.
MARTIQ E-Commerce (OPC) Private Limited reserves the right to cancel orders at its sole discretion in circumstances including but not limited to product unavailability, pricing errors, suspected fraudulent activity, incorrect customer information, or unforeseen logistical issues. In such cases, customers will be notified, and any payment received will be refunded in accordance with applicable procedures.
Repeated cancellation of orders without valid reasons may result in temporary suspension or restriction of your account to prevent misuse of our services.
