 (1).png)
Thank you for shopping at Chakki On Mart. We understand that there may be times when you need to cancel an order. This Cancellation Policy outlines how cancellations are handled, what you can expect, and how we ensure a smooth process for our customers.
You may request to cancel your order any time before it enters the shipping or delivery process. Once the order has been shipped or dispatched, cancellation may no longer be possible.
To cancel an order, please contact our Customer Support team via:
Please include your Order Number in your cancellation request for faster support.
Orders that are already processed for shipping or delivery cannot be canceled. You will be notified if your order moves to a stage where cancellation is no longer possible.
If your order contains multiple items, you may request to cancel specific items. In such cases, only the cancelled items will be refunded or adjusted, and the rest of your order will continue processing.
Once we receive your cancellation request and confirm that it is eligible for cancellation, we will notify you via email or SMS. Cancellation is considered complete only after you receive the confirmation message.
If your order is canceled successfully, the refund will be processed according to your original payment method:
Certain products may not be eligible for cancellation or refund, such as:
These will be clearly mentioned on the product page at the time of purchase.
In rare cases, a cancellation fee may be applied depending on the order status or payment gateway charges. Any applicable fees will be communicated before processing the cancellation.
We may update this Cancellation Policy from time to time to reflect changes in our processes, legal requirements, or business needs. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Cancellation Policy, please reach out to:
Thank you for shopping with Chakki On Mart. We strive to make your experience smooth, fair, and customer-friendly.
