SHIPPING POLICY
 

At MARTIQ E-Commerce (OPC) Private Limited, we are committed to delivering your orders in a timely, safe, and efficient manner. This Shipping Policy explains how we process, ship, and deliver products purchased from martiq.in. By placing an order on our website, you agree to the terms outlined below.

Order Processing

Once you place an order on martiq.in, you will receive an order confirmation via email or SMS. Orders are typically processed within 1 to 3 business days from the date of confirmation, excluding Sundays and public holidays. Processing time includes order verification, quality checks, packaging, and dispatch preparation. During peak shopping seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer than usual. We strive to minimize any delays and keep you informed of your order status.

Shipping and Delivery Time

After your order has been processed and dispatched, delivery timelines may vary depending on your location, product availability, courier partner schedules, and other logistical factors. Standard delivery typically takes between 5 to 10 business days from the date of dispatch. Deliveries to remote or rural areas may require additional time. While we make every effort to ensure timely delivery, certain delays may occur due to circumstances beyond our control, including weather conditions, transportation disruptions, government restrictions, or regional service limitations.

Please note that delivery timelines provided on the website are estimates and should not be considered guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before you confirm your order. In some cases, we may offer free shipping promotions or discounted shipping as part of special campaigns. Any applicable shipping fees are non refundable unless otherwise specified in our Return or Refund Policy.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation notification via email or SMS containing tracking details and the name of the courier partner. You may use the tracking number provided to monitor the real-time status of your shipment through the courier’s official tracking system. If you do not receive tracking details within the expected timeframe, you may contact our support team for assistance.

Delivery and Receipt of Goods

Our courier partners will attempt delivery at the shipping address provided during checkout. It is your responsibility to ensure that the shipping address, contact number, and related details are accurate and complete. We are not responsible for delivery failures, delays, or returned shipments resulting from incorrect or incomplete address information provided by the customer.

Upon delivery, we recommend that you inspect the package carefully before accepting it. If the package appears visibly damaged or tampered with, you should refuse delivery or notify the delivery personnel immediately and contact our customer support team.

Delivery Issues and Support

If your order is significantly delayed, lost in transit, or delivered in damaged condition, please contact our customer support team as soon as possible. We will coordinate with the courier partner to investigate the issue and take appropriate action. Resolution timelines may vary depending on the nature of the issue and courier partner policies.

In cases where a shipment is returned to us due to failed delivery attempts or incorrect address details, we may contact you for confirmation and may require additional shipping charges for re-dispatch.

Service Limitations

We currently ship within India unless otherwise stated on the website. Certain products may have location-specific delivery restrictions due to regulatory, logistical, or product-related constraints. We reserve the right to decline shipping to specific locations if necessary.

Changes to Shipping Policy

MARTIQ E-Commerce (OPC) Private Limited reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Continued use of the website after such changes indicates your acceptance of the revised policy.