PRIVACY POLICY
MARTIQ E-Commerce (OPC) Private Limited, accessible from martiq.in, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you visit our website, create an account, make a purchase, or otherwise interact with our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.
When you use our website, we may collect personal information that you voluntarily provide to us. This includes details such as your full name, email address, mobile number, billing address, shipping address, postal code, and other contact information necessary to process your orders. If you create an account on martiq.in, we collect and store your username and an encrypted version of your password along with your account preferences and order history. When you place an order, we collect transaction-related information including the products purchased, order value, payment method selected, transaction reference details, and delivery tracking information. Please note that we do not store your debit or credit card details directly. Payments made on our website are processed securely through trusted third-party payment gateway providers in compliance with applicable security standards.
In addition to the information you provide directly, we may automatically collect certain technical and device-related information when you browse our website. This may include your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, and referring website addresses. We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve our services. Cookies help us understand user behavior and enable us to provide personalized recommendations and relevant product offerings. You may choose to disable cookies through your browser settings, although doing so may affect certain features of the website.
We use the information collected for various legitimate business purposes. These purposes include processing and fulfilling your orders, confirming transactions, arranging shipment and delivery, managing returns and refunds, responding to customer service inquiries, and communicating important updates related to your purchases or account. We may also use your information to improve our website’s functionality, enhance product offerings, conduct internal research and analytics, prevent fraudulent transactions, ensure platform security, and comply with legal obligations. With your consent, we may send promotional emails, offers, and marketing communications regarding new products, discounts, or special campaigns. You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in our emails.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business and delivering services to you. These may include payment processing companies, shipping and logistics partners, IT support providers, marketing platforms, and analytics service providers. Such third parties are authorized to use your information only as necessary to provide services on our behalf and are obligated to maintain the confidentiality and security of your data. We may also disclose your information when required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, alteration, or disclosure. Despite our efforts to secure your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements. Once the retention period expires, your data will be securely deleted or anonymized in accordance with applicable laws.
You have certain rights regarding your personal information. You may request access to the personal data we hold about you, request correction of inaccurate or incomplete information, or request deletion of your data, subject to applicable legal obligations. You may also withdraw your consent for receiving marketing communications at any time. To exercise these rights, you may contact us using the contact information provided below.
Our website may contain links to external websites that are not operated by MARTIQ E-Commerce (OPC) Private Limited. We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take appropriate steps to delete such information.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date. Your continued use of our website after the posting of changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
MARTIQ E-Commerce (OPC) Private Limited
1st Floor, P O Fethepur
Bhadwara, Kangra
Himachal Pradesh, 176053
India
Phone: +91 9736796296
Email: Support@martiq.in
